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Articles on Microsoft 365, security, meeting rooms and contact centres

What we've learned from our projects, and what changes to Microsoft products mean for you.

  • How Secure Is Your Microsoft 365 Environment?

    What the Microsoft 365 Secure Enablement Assessment checks, including sign-in controls, Defender policies and sharing settings, and the plan you're left with when it's done.

  • Bridging Digital Forests: Leadership Strategies for Device Migration Success

    When organisations merge, restructure or move to the cloud, every laptop has to end up in one environment. This guide compares the three ways to get there and what each means for people, security and cost.

  • What Tomorrow’s Meeting Spaces Demand Today

    How the Teams meeting room is changing, what AI in audio and video does for the people dialling in, and what to do now to prepare your rooms.

  • From Data Centre to Digital Workplace

    For organisations moving from their own data centre to Microsoft 365: which licence suits which staff, and what to get right in identity, networking, devices, migration and support.

  • Stay Ahead of Threats: Generation-e and BlueVoyant's Managed SOC

    Five things an effective managed security operations centre (SOC) should do, the questions to ask a provider, and how the service Generation-e offers with BlueVoyant uses Microsoft Defender XDR and Sentinel.

  • Seamless collaboration across Microsoft tenants

    How Microsoft's multi-tenant organisation features let subsidiaries, merged businesses and partners work together across Entra tenants, and the five areas Generation-e sets up.

  • Redefining the Intelligent Workplace

    Teams Rooms are one part of a workplace that can also measure how it's used. This post explains what Microsoft Places, Cisco Spaces and VergeSense sensors each add.

  • The Future of the Intelligent Workplace

    How Microsoft Places, with Cisco Spaces and VergeSense, gives heads of workplace, property and facilities the data to plan their offices, and where Teams Rooms fit in.

  • Enhanced Security with Essential 8 Compliance

    How Generation-e set up Microsoft 365 for an organisation's frontline staff and contractors, so hundreds of devices met Essential Eight Level 1 without manual imaging.

  • Transforming Collaboration for Government in New Zealand

    Generation-e installed meeting-room AV across 19 sites for a nationwide New Zealand government agency, and saved money by fitting a full setup only where a room needed one.

  • Knight Frank Australia Elevates Office Experiences

    Knight Frank used its move to Creek Street in Brisbane to refresh its meeting-room technology. Staff use of the rooms rose, and the office is now the standard for future fit-outs.

  • A Cutting-Edge Project by Generation-e

    St Luke's Health's new headquarters has hybrid-ready boardroom and training rooms, and a booking system for every meeting and quiet space. Generation-e planned, tested and installed the technology.

  • Scope Australia with Microsoft Teams & NICE CXone

    Scope, a disability service provider with over 400 locations, now runs its meetings, calling and contact centre on Microsoft Teams and NICE CXone, with accessibility designed in.

  • Data-Driven Insights: the future of smart buildings

    What Cisco Spaces and Microsoft Places measure in an office, and four ways organisations put that data to use.

  • Lander & Rogers with Microsoft Surface

    Lander & Rogers replaced its laptop fleet with Surface Laptops managed through Microsoft Intune and Autopilot, and cut deployment time from 3 hours to 40 minutes.

  • Upgrade with a Surface Hub 3 Pack

    What the Surface Hub 3 Pack adds to a Surface Hub 2S, three ways to move to Teams Rooms on Windows, and what the new Surface Hub Smart Camera does.

  • Balanced Audio Signals - Audio 101

    For anyone starting out as an audio system engineer: how a balanced line cancels the noise a cable picks up on a long run, and how to hear when your speakers are out of phase.

  • NICE & Generation-e Selected by Scope to Deliver Frictionless CX

    NICE's announcement that Scope, a disability support provider in Victoria and New South Wales, is moving its contact centre to NICE CXone, with Generation-e as NICE's partner on the project.

  • PC Microsoft Places Integrate

    Notes from October 2023, while Microsoft Places was still in development: its three modes, its four areas, and how the new Outlook and Copilot were expected to work with it.

  • Cross your A's and dot your I's (AI)

    David Welch on why knowing what your tools can already do, such as Excel's features or Teams meeting recaps, frees time for the parts of the job that need you.

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