Generation-e

Industries / Retail

Hand routine order and returns questions to an AI agent.

Connected to your order system, an AI agent can tell a customer where a parcel is or how a return works, at any hour. You decide what it handles on its own and what goes straight to your team.

Talk to us about your contact centre
A customer service agent in a headset takes a call at her desk beside a shelf of parcels and returns. Illustrative image.

Your stores, support office and contact centre need different things.

Store teams pass shared tablets between customers, while buyers at the support office meet suppliers on screen. The contact centre answers for all of them. All three run on the same network and Microsoft 365 tenant, and we work across them.

  • Store floor
  • Support office
  • Contact centre

Connect the AI agent to your order system before it answers anyone.

An AI agent can only tell a customer where a parcel is if it can see the order. Once we've checked what your systems allow, we connect it to the ones it needs. Then we start with simple questions like how a return works, and add harder ones as customers come to trust it.

Microsoft's contact-centre tools suit simpler needs. NICE, our contact-centre partner, suits larger or more complex centres, across phone, chat and email.

Explore contact centres

Manage store tablets and phones like any other company device.

We set up shared store devices through Microsoft Intune, so each one gets the same apps and security settings, and a lost one can be locked or wiped remotely.

Staff sign in with their own accounts. If you need the devices as well, we can supply them.

Explore devices & management
A store manager shows a staff member something on a tablet in the aisle of a homewares store before opening. Illustrative image.

Meeting rooms for range reviews and supplier calls.

In a range review, the samples are on the table and some of the team are joining from another state. The room's camera has to show the table, and everyone needs to hear who's speaking. We design support-office rooms around the meetings held in them.

We set the rooms up with your network and Microsoft 365, and support them after installation.

See how a room refresh runs

More for retailers

Some of the organisations we work with

  • Myer
  • Bunnings
  • Baby Bunting
  • Foodstuffs NZ
  • KFC
  • Briscoe Group
  • The Salvation Army
  • Blackwoods
  • Bayleys
  • BNZ

Plan for your next trading peak before it starts.

Tell us about your channels, your stores and when demand peaks. We'll call and suggest whether the contact centre, store devices or support-office rooms come first.

Talk to us about your business