Generation-e

Industries / State & federal government

Configure Microsoft 365 for the Essential Eight maturity level you need.

Multi-factor authentication, restricted admin rights, patching and application control all have settings in Microsoft 365. We configure them in Microsoft Entra and Intune, and use Microsoft Purview Compliance Manager to track progress towards the level you're aiming for.

Ask about the Essential Eight in Microsoft 365
A government officer leans in to point something out to a colleague at his laptop, with gum trees and hills outside the window. Illustrative image.

Copilot can surface briefs and files that were shared too widely.

Copilot draws on the Microsoft 365 content each person already has permission to open. Briefing papers, freedom of information requests and personnel files can sit in team sites opened up years ago. We find the oversharing, label and retain records with Microsoft Purview, and roll Copilot out once the permissions are right.

See what a Copilot readiness assessment covers
  • Briefing papers
  • FOI requests
  • Personnel files

Give other agencies and contractors access that ends with the project.

Joint projects bring staff from other agencies, contractors and consultants into your Teams and SharePoint. Each guest needs the right access, and someone has to remove it when the project ends.

We set up guest access, Conditional Access and access reviews in Microsoft Entra, so you can check who still has access and remove it.

Explore identity & security

Meeting-room devices need security updates too.

A Teams Room is a computer on your network. Many rooms fitted out around 2020 and 2021 are reaching the end of vendor support, depending on the model: the equipment keeps working but stops getting security fixes.

A room fleet audit shows which rooms in head office and regional sites need changing. The audit has a base price, adjusted for the number of sites and how complex they are.

See how a room refresh runs
An engineer tests a connection beneath a meeting-room display. Illustrative image.

Hand routine citizen enquiries to an AI agent.

An AI agent can answer routine questions or book an appointment at any hour. Anything that involves a decision about a person, such as eligibility or a payment, goes to an officer.

We build on Microsoft's contact-centre tools or NICE, our contact-centre partner, and connect the agent only to the systems its tasks need.

Explore contact centres

More for government agencies

Some of the government agencies we work with

  • Clean Energy Regulator
  • Victorian Department of Health and Human Services
  • Victorian Infrastructure Delivery Authority
  • Australian Bureau of Statistics
  • Inland Revenue
  • EPA Victoria
  • Parks Victoria

Start with the control your next audit will check.

Tell us the Essential Eight maturity level you're aiming for and when your next audit is due. We'll call to propose a check of your Microsoft 365 settings against that level, with a plan for closing the highest-risk gaps first. We agree its scope and cost with you before it starts.

Talk to us about your agency