Fixed-scope projects

Good projects slow down when scope is unclear. Buyers need price certainty, delivery teams need realistic boundaries and leaders need confidence that the work will produce the promised outcome. Without a defined scope, small assumptions turn into delays, cost movement and avoidable debate. A fixed-scope project gives everyone a clear agreement before work starts.

We shape the work into a practical scope that can be bought, delivered and governed. We confirm the outcome, deliverables, dependencies, assumptions, exclusions, timeline, price and acceptance criteria. If discovery shows that the work is not ready for fixed scope, we say so early and recommend a better starting point, such as advisory, Continuous Capability or FlexCredits.

• Clear scope, deliverables, price and timeframe agreed up front.
• Lower delivery risk through documented assumptions, dependencies and responsibilities.
• Faster approval because procurement, finance and delivery teams can see exactly what is being bought.
• Better control of change, with impacts assessed before scope moves.
• A smoother path into adoption, managed support or ongoing optimisation after completion.

• Assessments and readiness reviews: structured reviews for AI, Copilot, contact centre, network, identity, security, governance or workplace readiness.
• Defined deployments: Teams Rooms, Microsoft Phone, Intune, Purview, Entra ID, contact centre, networking or device management projects with known scope.
• Migration and modernisation: planned moves from legacy PBX, contact centre, endpoint management, collaboration or governance environments.
• Packaged offers: repeatable engagements such as room standards, licence optimisation, Copilot readiness or network readiness.
• Advisory deliverables: roadmaps, business cases, target architectures and implementation plans with defined outputs.

Fixed scope works best when the outcome and boundaries are clear. It is usually not the right fit when priorities are still moving, the backlog is changing, dependencies are unknown or the work needs ongoing capacity rather than a defined deliverable. In those cases, Continuous Capability or FlexCredits may provide a better commercial model.

What is a fixed-scope project? A defined engagement with agreed deliverables, assumptions, timeframe, price and acceptance criteria.

When should we use a fixed-scope project? Use fixed scope when the outcome is clear, the dependencies are understood and the work can be delivered against a defined statement of work.

What happens if scope changes? We use change control. The impact on cost, timing, risk and deliverables is assessed before any change is approved.

Can a fixed-scope project lead into support? Yes. Many projects move into M-Serv managed support, adoption, optimisation or Continuous Capability after delivery.

What if we are not ready to define the scope? We can start with an assessment, discovery workshop or advisory engagement to clarify the outcome, risks and delivery pathway.