Generation-e | For CIOs

One accountable partner for workplace, AI and communications

As a CIO, your challenge is rarely a lack of technology. It is the complexity that comes with managing multiple platforms, vendors, projects and stakeholder expectations while delivering measurable business outcomes.

You are expected to drive innovation, strengthen security, modernise legacy systems, improve employee experience and demonstrate return on investment, often at the same time.

Generation-e helps you simplify that complexity. We bring together AI & Platforms, Workplace Technology and CX & Communications under one accountable partner, helping you move faster, reduce risk and realise more value from your Microsoft investment.

Talk to us about your transformation roadmap

The priorities keeping CIOs awake at night

Technology leaders are under increasing pressure to:

Deliver practical business outcomes from AI
Strengthen cybersecurity and governance
Modernise legacy infrastructure
Improve employee productivity and collaboration
Manage vendor complexity and technology sprawl
Control costs while increasing innovation
Support hybrid work and distributed teams
Demonstrate measurable return on technology investments

Industry research consistently places cybersecurity, AI adoption and digital transformation among the highest priorities for CIOs

How we help

One partner across three connected priorities: AI & Platforms, Workplace Technology and CX & Communications, reducing providers, handoffs and finger-pointing after go-live.
Supportable, Microsoft-centric architecture: with Cisco and NICE where they fit, designed for reliability, interoperability and scale.
Security and governance by default: identity, data and compliance built into every engagement, so modernisation and AI don’t create unmanaged risk.
A clear path from project to run, advisory, delivery, adoption and 24×7 ITIL-aligned managed support (M-Serv), so value continues after go-live.
Commercial flexibility: fixed-scope projects, M-Serv, Continuous Capability and FlexCredits to match how you buy and budget.
Proof at enterprise scale: 300,000+ Microsoft Phone seats, thousands of Teams Rooms, Elite Teams Rooms Pro (one of seven partners globally) and seven Microsoft specialisations.

How Generation-e Helps

Build a secure foundation for AI

AI is creating significant opportunities, but success depends on the right foundations. We help CIOs prepare their organisation for AI by addressing:

Security and identity management
Information governance
Data readiness
Microsoft Copilot deployment
AI governance and compliance
Automation and agentic workflows
Adoption and change management

Our approach ensures AI initiatives are scalable, secure and aligned to business outcomes.

Simplify Workplace Technology

Your workplace experience directly impacts productivity, collaboration and employee satisfaction. We design, deploy and support:

Microsoft Teams Rooms
Meeting room technology
Microsoft Teams Calling
Endpoint management
Device lifecycle services
Collaboration platforms
Digital workplace solutions

From strategy through to managed support, we ensure your technology is reliable, secure and easy to use.

Transform Customer Experience

Customer expectations continue to rise. We help CIOs modernise customer engagement through:

Contact Centre as a Service (CCaaS)
NICE CXone
Unified communications
Omnichannel customer engagement
Conversational AI
Workforce optimisation
Customer analytics

By connecting customer experience with workplace and AI investments, we help create a more consistent and efficient operating model.

Reduce Vendor Complexity

Many organisations acquire technology over time from multiple providers, creating integration challenges, support gaps and unclear accountability. Generation-e provides:

One strategic partner
One operating model
One support framework
One transformation roadmap

This reduces hand-offs, accelerates decision-making and provides clear ownership from planning through to ongoing operations.

Why CIOs Choose Generation-e

Microsoft-Centric Expertise

Deep experience across Microsoft Modern Work, Security, Azure, Copilot and Fabric.

Security by Design

Security, governance and compliance embedded into every engagement.

End-to-End Capability

Strategy, advisory, deployment, adoption and managed services from a single partner.

Outcome Driven

We focus on business outcomes, not technology projects.

Australia and New Zealand Coverage

Local expertise backed by national delivery and support capabilities.

Outcomes We Deliver

Our customers typically engage us to help achieve outcomes such as:

Faster adoption of Microsoft Copilot and AI
Improved employee productivity
Reduced technology risk
Better governance and compliance
Simplified vendor management
Higher value from Microsoft investments
Improved customer experience
Lower operational complexity
Reliable and scalable managed services

Frequently asked questions

Why consolidate to one partner? Fewer providers means fewer handoffs, clearer accountability and one owner from strategy through support. We connect workplace, AI and communications in one model so you’re not stitching outcomes together across vendors.

Can you support complex or regulated environments? Yes, across enterprise, government and for-purpose in A/NZ, with security and governance built in by default.

How do you reduce delivery risk? Standard offers, disciplined delivery, security and governance designed in early, and a clear path into managed support and Continuous Capability so change is sustained, not abandoned at go-live.

How do we prove value to the board? We tie engagements to measurable outcomes, help build the business case, and report value through regular service reviews, with quantified proof points and references on request.

Where should we start? With your highest-value or highest-risk priority. We help sequence the rest into a roadmap that grows across the three pillars.

For the CIO