Generation-e

Industries / Healthcare

Appointment changes are a good first job for an AI agent.

Moving a routine booking doesn't need clinical judgement. An AI agent connected to your booking system can take those calls at any hour, and pass anything clinical, urgent or unclear to a person.

Talk to us about your contact centre
A bookings officer in a headset writes a note during a call at her desk in a hospital administration office. Illustrative image.

Patient information moves through phones, inboxes and meeting rooms.

A booking call confirms a patient's details. A referral arrives by email and gets saved to a shared folder, where more people can open it than need to. Staff from another hospital join a meeting by video.

Each of those runs on your network and your Microsoft 365 tenant. We work across all of them, so when a problem sits between two layers, we fix it instead of handing it back to your IT team.

Calls that the AI agent passes on reach your team with the details already captured.

You decide which calls the agent passes on, and what details it collects before it does.

Microsoft's contact-centre tools suit simpler needs; NICE, our contact-centre partner, suits larger or more complex centres. Before recommending either, we check what the agent can reach in your booking system.

Explore contact centres
A contact-centre adviser wearing a headset listens to a caller. Illustrative image.

Tighten access to referral letters and rosters before rolling out Copilot.

Copilot draws on the Microsoft 365 files a person already has permission to open. Referral letters, incident reports and staff rosters saved to Teams or SharePoint can be open to far more people than need them.

We find the oversharing, protect sensitive files with Microsoft Purview, then help your corporate and admin teams use Copilot.

See what a Copilot readiness assessment covers

Staff joining from another site should see who's speaking.

Health services meet across hospitals, clinics and offices. A single wide camera puts the whole table into one small tile, so the people joining remotely can't tell who's talking.

We design rooms for the people at the table and the people dialling in, set them up with your network and Microsoft 365, and support them for the life of the equipment.

See how a room refresh runs
The meeting room as its own camera sees it: six colleagues around the table, one of them speaking. Illustrative image.

More for health organisations

Some of the health organisations we work with

  • Bupa
  • Sonic Healthcare
  • Australian Unity
  • icare
  • Albury Wodonga Health
  • NSW Health
  • Healthscope
  • Calvary

Tell us which calls keep your booking line busy.

Share the services you run, the hours you need covered and the requests that come in most. We'll call to propose a contact centre AI value assessment, which looks at those requests and shows the ones an AI agent could take first. We agree its scope and cost with you before it starts.

Ask about a contact centre AI value assessment