Generation-e | FlexCredits

PROJECTS

From Microsoft Teams Voice to Microsoft Teams Rooms and Viva Goals, we've got your modern workplace transformation covered.

SUPPORT

Our services encompass incident handling, trend reporting, information collection, escalation, and root-cause analysis,

CONSULTING

We guide implementing Microsoft security products and managing meeting room devices.

CHANGE MANAGEMENT

We specialise in crafting communication strategies for new technology rollouts and conducting resistance management discovery workshops.

FlexCredit Packs

FlexCredits are flexible and available to be utilised across many expert resources.

FlexCredits are purchased in advance.

FlexCredits are valid for 12 months from the last purchase date when they expire.

An additional purchase of credits extends the expiry date by a further 12 months.*
FlexCredits usage is based on minimum work hours:
- Onsite 2 hours
- Remote 30 minutes

Log into the support portal to view your FlexCredits on the dashboard.

M-Serv Services

With Generation-e's M-Serv™ program, we utilize top-notch technology to manage and monitor your services proactively. Our ITIL-based Service Desk, offering various coverage options, ensures expert assistance for your business's challenges.

Generation-e works with your internal Level 1 or outsourced support team to provide expert resolutions for highly complex problems in highly complex environments. Generation-e delivers Level 2 and 3 incident management with expertise that is not found in generic IT support organisations and many of them outsource to Generation-e.

We understand that while reducing cost is essential, so is maintaining (or improving) service levels. M-Serv™ combines skilled people, proven processes, and robust technologies to deliver services that deliver maximum up-time to your business.

To do so:

We invest heavily in training our support engineers in technical aspects and client service.
We have mature processes and systems plus a commitment to continuous improvement, which provides the people, partnerships, and culture necessary to support and sustain incremental, positive changes within your business.
We’ve implemented a world-class toolset that allows us to efficiently and securely manage your environment with real-time monitoring and proactively identify, resolve, and report incidents.
Our Service Desk is a place that you will want to call with our team being very outcomes-focused while understanding that they are working with people.

“We saved millions of dollars and still had a premium finish. In reality, the saving was not as significant compared to how nice the new equipment was, the rooms look brilliant, the devices were easy to setup for our users. Overall, we could not be happier with our approach and outcome.”

Carlo De-FazioTechnology Officer at Grant Thornton Australia

CHECK OUT OTHER SERVICES

TOUCH

01 Project Deployment

01Project Deployment

Project deployment services, orchestrating every aspect of the process with proactive adaptability.

TOUCH

02 Change Management

02Change Management

Drive successful technology adoption and ROI by prioritising the end-user experience.

TOUCH

03 Support

03Support

Customisable technical support programs, ensuring your technology operates at peak performance.

TOUCH

04 Audio Visual

04Audio Visual

Modern workplace with user-friendly technology that enhances work-life balance.

TOUCH

05 Select Rooms

05Select Rooms

"Select Rooms" ensures a consistent user experience across spaces of all sizes.

TOUCH

06 Advisory

06Advisory

Consulting services partner you with experts to strategise, drive results, and access coaching or mentoring.

FLEXCREDITS

PROJECTS

SUPPORT

CONSULTING

CHANGE MANAGEMENT

FlexCredits Resources

FlexCredit Packs

M-Serv Services

CHECK OUT OTHER SERVICES

Talk to us about cost-effective solutions to empower your hybrid environment.