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FlexCredits offer you the freedom to tailor our services to your specific needs, harnessing our expertise to propel your business towards success. 

  • 01 Projects
  • 02 Support
  • 03 Consulting
  • 04 Change Management


From Microsoft Teams Voice to Microsoft Teams Rooms and Viva Goals, we've got your modern workplace transformation covered.


Our services encompass incident handling, trend reporting, information collection, escalation, and root-cause analysis,


We guide implementing Microsoft security products and managing meeting room devices.


We specialise in crafting communication strategies for new technology rollouts and conducting resistance management discovery workshops.

FlexCredits Resources

  • Installer
  • Commissioner
  • QA Engineer
  • AV Programmer
  • AV Engineer
  • Network Engineer
  • Platform Engineer
  • Trainer
  • Change Manager
  • Support Engineer
  • Senior Support Engineer
  • Project Co-ordinator
  • Project Manager
  • Program Manager
  • Consultant

FlexCredit Packs

FlexCredits are flexible and available to be utilised across many expert resources.

  • FlexCredits are purchased in advance.
  • FlexCredits are valid for 12 months from the last purchase date when they expire. 
  • An additional purchase of credits extends the expiry date by a further 12 months.*
  • FlexCredits usage is based on minimum work hours:
    • Onsite 2 hours
    • Remote 30 minutes

Log into the support portal to view your FlexCredits on the dashboard.

FlexCredit packs table

M-Serv Services

With Generation-e's M-Serv™ program, we utilize top-notch technology to manage and monitor your services proactively. Our ITIL-based Service Desk, offering various coverage options, ensures expert assistance for your business's challenges.

Generation-e works with your internal Level 1 or outsourced support team to provide expert resolutions for highly complex problems in highly complex environments.  Generation-e delivers Level 2 and 3 incident management with expertise that is not found in generic IT support organisations and many of them outsource to Generation-e.

We understand that while reducing cost is essential, so is maintaining (or improving) service levels. M-Serv™ combines skilled people, proven processes, and robust technologies to deliver services that deliver maximum up-time to your business. 

To do so:

  • We invest heavily in training our support engineers in technical aspects and client service.
  • We have mature processes and systems plus a commitment to continuous improvement, which provides the people, partnerships, and culture necessary to support and sustain incremental, positive changes within your business.
  • We’ve implemented a world-class toolset that allows us to efficiently and securely manage your environment with real-time monitoring and proactively identify, resolve, and report incidents.
  • Our Service Desk is a place that you will want to call with our team being very outcomes-focused while understanding that they are working with people.


“We saved millions of dollars and still had a premium finish. In reality, the saving was not as significant compared to how nice the new equipment was, the rooms look brilliant, the devices were easy to setup for our users. Overall, we could not be happier with our approach and outcome.”

Carlo De-FazioTechnology Officer at Grant Thornton Australia


Talk to us about cost-effective solutions to empower your hybrid environment.

Take the next step and connect with us today to discover more!