Generation-e

Industries / Utilities

Handle the rush of calls when an outage hits.

An AI agent connected to your outage information can tell callers what's known, at any hour, and pass the rest to your team. Calls about safety, such as a fallen power line or a burst main, go straight to a person.

Talk to us about your contact centre
A field technician in hi-vis and a hard hat takes a call beside his ute outside an electrical substation at dusk. Illustrative image.

Utilities run from offices, depots, operations centres and the field.

Each needs to reach the others by phone, on Teams or in a meeting room, and every sign-in is a way into your systems. We work across rooms, devices, identity and calling, and the network and Microsoft 365 settings underneath them.

  • Head office
  • Regional depots
  • Operations centre
  • Field crews

Connect the AI agent to your outage information.

An AI agent can only tell callers what's happening if it can see your outage updates. Once we've checked what your outage systems can share, we connect it to the information it needs and agree with you which calls go straight to a person.

When an outage is large, the agent can take the calls your team can't get to, so your people handle the ones that need judgement.

Explore contact centres

Secure the sign-ins and devices your field crews use.

Field crews work on phones and tablets away from the office, and sign in to the same systems as head office. We set up multi-factor authentication and Conditional Access in Microsoft Entra, and manage the devices through Intune.

A stolen password on its own isn't enough to sign in, and a lost tablet can be wiped remotely.

Explore identity & security

Bring depots and regional offices into the same meeting.

Planning meetings and training sessions can bring depot crews and head-office staff together on screen. A room with one wide camera leaves the people dialling in guessing who's talking.

We design rooms for each site, set them up with your network and Microsoft 365, and support them for the life of the equipment.

See how a room refresh runs
Two advisers talk with a client who appears on the meeting-room screen. Illustrative image.

More for utilities

Some of the utilities we work with

  • Vector
  • APA
  • CS Energy
  • South East Water
  • Endeavour Energy

Plan for the next outage before it happens.

Tell us how customers reach you today, where your crews and depots are, and what worries your security team. We'll call to suggest whether to start with the outage line, your crews' sign-ins or the meeting rooms in your depots.

Talk to us about your utility