Generation-e

CX & Communications / Calling plans

Phone lines and calling plans for Microsoft Teams.

CVX, our service that connects Teams to the phone network, carries your calls and keeps your existing numbers. We'll go through two months of your phone bills to see what you use now, then recommend how CVX connects at each site and how to pay for calls.

Ask for a phone bill review
A woman at the front desk of a small regional office takes a call on a desk phone while a colleague behind her talks on his mobile. Illustrative image.

One calling service for Teams, the contact centre and the lift phone.

CVX connects Microsoft Teams Phone and NICE CXone to the phone network, and most older devices can join it through a gateway once we've checked them. The lines, numbers and support come on one invoice.

  • Teams Phone
  • Contact centre
  • Lift phones and fax lines

We recommend how Teams connects to the phone network at each site.

Operator Connect needs no extra equipment, and you manage numbers in Teams. Direct Routing suits sites with complex call flows or an older phone system to connect. With equipment on site, it can also keep calls working if the internet link fails.

In New Zealand, Microsoft's own Calling Plans suit some sites, and one Microsoft 365 tenant can mix all three.

A consultant takes notes during a video call. Illustrative image.

Pay for calls to match how your organisation makes them.

CVX can be licensed per user or per channel, meaning the number of calls that can run at once. You can pay for outbound calls as you go, or use a pack of minutes that covers Australia and New Zealand.

Send us two months of phone bills, and we'll show you what you're paying for.

The more lines and services you have, the harder a phone bill is to read. We go through two months of bills, show you what you use and what you pay for, and suggest a plan that fits.

We're happy to sign a non-disclosure agreement first.

Other calling services you can add

You can add any of these alongside calls in Teams and the contact centre.

  • New numbers, or your existing ones ported across
  • 1300, 1800 and 0800 numbers
  • Call recording
  • Fax to email
  • Headsets and handsets
  • Caller details shown in supported CRMs

Questions about calling plans and CVX

Where is CVX hosted?

On servers in Australian data centres, with voice connection points in Melbourne, Sydney, Auckland and Wellington. Traffic is encrypted with TLS, and we can give your security team the full details.

Does CVX work in New Zealand?

Yes. CVX provides numbers, including toll-free numbers, in Australia and New Zealand, and its calling packs cover calls in both.

Which phones work with Teams on CVX?

Teams needs phones that are certified for Teams or work with Microsoft's SIP Gateway. We'll check your current phones before you move.

Can we try CVX before we move?

Yes. We can set up a trial with a few numbers so you can test calls first. Ask us whether a trial suits your move.

Related pages

Start with two months of phone bills.

Ask for a review and tell us roughly how many users and sites you have. We'll call to arrange how you send the bills, then go through them and talk about how CVX would fit.

Ask for a phone bill review