Generation-e

AI & Platforms / Microsoft licensing

Microsoft licences matched to how each person works.

As a Microsoft Cloud Solution Provider (CSP), we sell Microsoft 365, Copilot and Microsoft's other cloud subscriptions, and check how licences are used before each renewal. Finance gets one bill for the Microsoft subscriptions you buy through us, and can see which licences are assigned and which sit idle.

Talk to us about your Microsoft licences
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Microsoft licences are easy to over-buy and hard to reduce.

Most annual Microsoft subscriptions let you add licences during the term but not remove them until renewal. Premium plans end up with people who never use the extra tools, and licences stay assigned to people who've left.

Copilot adds another decision: who gets a licence, and how you'll know it's being used.

Match each Microsoft 365 plan to the job the person does.

Microsoft 365 E3 covers most office staff, and F3 is built for frontline and rostered staff on shared or mobile devices. E5 adds advanced security and compliance tools, which some people and some data need.

We look at who uses what before recommending a mix. Sometimes that means fewer premium licences; sometimes it's a security add-on for one team in place of E5 for everyone.

Read our guide to moving to Microsoft 365 E3 and F3

Licences for meeting rooms, Teams calling and Microsoft Places come through us too.

Each Teams Room needs a Teams Rooms licence, and IntelliFrame needs Teams Rooms Pro. To call phone numbers from Teams, each person needs a Teams Phone licence. Microsoft Places occupancy reports need a space licence for each room or desk.

We check these with the rest of your Microsoft 365 plans, so a room refresh doesn't wait on a missing licence.

See how a room refresh runs
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Give Copilot licences to the people who'll use them.

You add a Microsoft 365 Copilot licence person by person, and it lets Copilot draw on the Microsoft 365 content that person already has permission to open. We help you pick who starts with it, see how it's used, and move licences from people who don't use them to people who will.

Everyone else can use Copilot Chat, which comes with Microsoft 365, while you decide.

See how we help people adopt Copilot
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What's in LicenceCare, our ongoing licensing service

We check your licences through the year as well as at renewal.

  • Help with licensing and billing questions
  • Renewal and true-up planning
  • Usage reviews, with advice on what to add, remove or change
  • Usage reports and cost forecasts for finance
  • Chasing licensing and billing problems with Microsoft

Questions about Microsoft licensing

What is a Microsoft Cloud Solution Provider?

A partner Microsoft authorises to sell, bill and support its cloud subscriptions, such as Microsoft 365 and Copilot. You buy through us, and we're your first call for licensing questions.

Will moving our licences to Generation-e disrupt anything?

Moving to a new CSP changes who bills and supports your subscriptions. Your accounts, data and settings stay where they are, and we plan the move around your renewal dates.

Should we buy monthly or annual subscriptions?

It depends on how settled your headcount is. Monthly terms can be reduced each month. Annual terms are priced differently and stay fixed until the year is up, so we'll suggest a split based on your joiners and leavers.

Can you show us which licences aren't being used?

Yes. We compare assigned licences with active use across Microsoft 365 and Copilot, and show finance what could change at the next renewal.

How can we pay for licensing advice and changes?

The licences themselves are billed through CSP. You can pay for advice and changes as a fixed-scope project, or through M-Serv managed support, Continuous Capability (our specialists for an agreed term) or FlexCredits (prepaid credits you draw on as needed).

More on Copilot, meeting rooms and Teams calling

Start with your next renewal date.

Send us your renewal dates and a rough count of licences by plan. We'll call to go through them and suggest what to check before you renew.

Talk to us about your Microsoft licences