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Colleagues around a meeting-room table, with four remote participants on the wall screen. Illustrative image.

Workplace Technology / AI & Platforms / CX & Communications

We plan, deploy and manage meeting rooms, Copilot, Teams and contact centres.

One partner from strategy and deployment through to ongoing support. Trusted by nearly a fifth of the ASX 200 and NZX 50 to make Microsoft technology work together and keep it working.

Tell us what you're planning

We're proud of the company we keep

  • APA
  • UniSuper
  • BNZ
  • Tennis Australia
  • Bunnings
  • Blackwoods
  • Scope
  • Lander & Rogers
  • Baby Bunting
  • MYOB
  • Xero
  • Sonic Healthcare
  • Dulux
  • Colliers
  • Cardinia Shire Council
  • Wodonga TAFE

We cover three areas that are often bought from different suppliers.

A new meeting room needs the network and a room calendar in Microsoft 365. Teams calls cross the same network. An AI agent in the contact centre needs limits on what it can reach, just as Copilot does. One partner covers all three.

What it all runs on

Rooms, calls and Copilot all run on the same systems.

A meeting room, a Teams call and a Copilot answer each depend on devices, your network and firewall, the internet and a Microsoft 365 tenant that's set up for them. We work across every layer, so if something goes wrong in one of them, we don't hand it back to you.

An open-plan office: a team on a video call in a glass-walled meeting room, a woman on a headset call at her desk, and two colleagues looking at one laptop. Illustrative image.
What people see
  1. PeopleStaff in the office and at home, and the customers who call in.We train your staff, and they call us when something breaks.
  2. Rooms, calls and CopilotWhat people use every day: the meeting room, the phone line, the contact centre, the AI answer.Designed around the way they work.
  3. DevicesRoom cameras and displays, laptops, phones and headsets.Supplied, set up and kept up to date.
  4. Network and firewallEvery room, laptop and phone is one more device on your network.Configured for calls, video and updates.
  5. Internet and the phone networkVideo needs a steady connection, and Teams calls need a route to landlines and mobiles.Our CVX service connects Teams to the phone network.
  6. Microsoft 365 tenantAccounts, room calendars, Teams settings and who can open which file.When a calendar stops updating or a file is shared too widely, we sort that out too.
Supported once it's running

Three reasons to act now, one in each area.

Workplace Technology

Many meeting rooms fitted out around 2020 are reaching the end of vendor support.

Two advisers talk with a client who appears on the meeting-room screen. Illustrative image.

They were often put together in a hurry. The equipment keeps working, but it stops getting new features and security fixes, and the people at the table still share one small video tile. A room fleet audit shows which rooms can stay as they are and which need changing.

Ask about a room fleet auditSee how a room refresh runs

AI & Platforms

Copilot finds the Microsoft 365 files you have access to, including ones shared too widely.

A woman reads her laptop late at night in an almost empty office. Illustrative image.

What's the CEO's salary?

Anyone with Copilot can ask it. The answer depends on who can open what.

The CEO's salary could be sitting in a file saved in the wrong place years ago. We find the oversharing, protect sensitive files with Microsoft Purview, then help people beyond the executive team use Copilot.

Ask about a Copilot readiness assessmentSee how the assessment works

CX & Communications

Staffing the phones for longer hours is expensive.

A woman still in her coat answers a call on her headset as she sits down at her desk, while two colleagues arrive with coffees. Illustrative image.

That's why an after-hours caller may get voicemail and ring again in the morning.

We build contact centres where an AI agent handles the tasks you agree on, such as after-hours calls, and passes the rest to a person. We look at your call volumes and show which calls the agent could take first.

Ask about a contact centre AI value assessmentSee how AI works in a contact centre

One support team for the rooms, calls and systems we look after.

M-Serv, our managed support, covers meeting rooms, Teams calling, contact centres, networks, devices and Microsoft 365. It can take on systems another supplier installed, too. We train the people using them, take the call when something stops working and plan the next change with you.

How M-Serv works
A support engineer in a headset talks a customer through a fix while typing notes. Illustrative image.

Support for existing customers

Australia1300 660 100New Zealand0800 112 677

Tell us what's changing.

It might be a Copilot rollout, rooms that are showing their age or calls that go unanswered after hours. Give us a rough date, and we'll call to suggest where to start.

Tell us what you're planning