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Elevate AI in the
workplace
And Cultivate

Delivering AI enhanced communication, collaboration and security outcomes to meet each client's unique needs

Why Generation-e?

Generation-e are a leading provider of Microsoft-centric solutions, empowering your team's productivity with innovative technologies leveraging AI.  We connect your workplace, your people and your customers, on one secure strategy.  Every solution we design starts with the human experience, amplified by intelligent, secure AI, underpinned by security.

The Three Pillars

Three connected pillars take you from a business problem to the right technology, governance and operating model. AI & Platforms lifts the employee experience, Workplace Technology makes daily work reliable, and CX & Communications improves the customer experience, all on a foundation of security. Each builds on the last, and most problems cross more than one. Bought separately, these tools create a connection problem. Joined up, the whole is greater than its parts.

Workplace Technology
Workplace Technology
Workplace Technology

 Reliable meeting rooms, audio visual, smart workplace, networking, devices, monitoring, analytics and lifecycle support. 
AI & Platforms
AI & Platforms
AI & Platforms

 Copilot readiness, governed agents, automation, data foundations, identity, devices, Purview, Power Platform, Fabric and safe AI adoption. 
CX & Communications
CX & Communications
CX & Communications

Cloud contact centre (NICE CXone), Microsoft Phone, conversational AI, omnichannel CX, employee communications, workflow, reporting and optimisation. 

The problems we solve

Buyers are under pressure to move faster, control risk and prove value. Weak AI governance, failing meeting rooms and fragmented service channels are all symptoms of the same connection problem: systems bought at different times, from different vendors, that never became one. Use a different provider for each and you inherit more handoffs, more friction and no clear owner after go-live.

How we help

We start with the business trigger, the risk, the users affected and the outcome you need to prove, then match the work to the right pillar, offer and commercial model. Security, governance, adoption and support are designed in early, so the result is easier to approve, run and expand.

How the pillars work together

One client starts with unreliable meeting rooms, then uncovers network, identity or support gaps. Another starts with Copilot readiness, then needs stronger governance, adoption and automation. A service team starts with cloud contact centre, then adds conversational AI and reporting. The pillars connect because your operating environment connects, and because each experience builds on the one before it.

Frequently asked questions

Do we need to know which pillar we fit into before talking to you? No. Start with the problem, outcome, timing and constraints, we’ll identify the right pillar, starting point and commercial model.

Can one engagement span more than one pillar? Yes. Many client problems cut across AI, workplace and communications. We design the engagement around the outcome, not an internal service boundary.

How do the pillars connect to Ways to Buy? The pillar explains the solution area. Ways to Buy explains the commercial model, fixed-scope projects, M-Serv, Continuous Capability or FlexCredits.

Where should we start with several priorities? With the highest-value or highest-risk problem. We sequence the rest into a roadmap that grows across the pillars.

Can one partner really be credible across all three? Yes. Our Microsoft-centric depth spans all three, backed by 300,000+ Microsoft Phone seats, thousands of Teams Rooms and seven Microsoft specialisations, with Cisco and NICE adding communications and contact centre depth.