Generation-e | Customer Experience

One AI platform to improve CX at scale

Purpose built for AI for CX at the core, powers every experience on an open and flexible AI platform.

Enlighten AI

Automatically deliver spon-on conversational interactions from intent all the way to fulfillment, driven by thousands of domain-specific CX AI models and GenAI.

Integrations

Integrate any and every technology you use with hundreds of prebuilt integrations, your pick of partners, and no-code/low-code development to make the platform your own.

Cloud Architecture

Optimise and scale your operations with 40+ apps built on a secure and reliable cloud.

Dashboards & Reporting

Make faster decisions based on real-time and historical data by seeing all your AI-driven CX insights in one place.

Trust & Compliance

Build customer trust and stay secure and compliant with around-the-clock monitoring and encryption, plus an SLA guarantee.

AI-Enhanced Voice

Eliminate language barriers for conversations that flow with the power of AI.

Modernise your contact centre fast, easy and on your terms.

Still using on-prem CX? Switch to CXone Mpower for 12 months free—no setup fees, built-in AI, and seamless scalability. Enjoy secure, always-on service with expert onboarding. Talk to a Cloud CX expert today.

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“We saved millions of dollars and still had a premium finish. In reality, the saving was not as significant compared to how nice the new equipment was, the rooms look brilliant, the devices were easy to setup for our users. Overall, we could not be happier with our approach and outcome.”

Carlo De-FazioTechnology Officer at Grant Thornton Australia

NiCE CXONE

Delivering AI-powered automation at scale

One AI platform to improve CX at scale

Modernise your contact centre fast, easy and on your terms.

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