Generation-e | Customer Experience

Delivering AI-powered automation at scale

#1 Trusted Partner: Over a billion AI interactions processed annually worldwide

70%+ Enterprises achieve more than 70% automation in customer interactions with NICE Cognigy

99% Routing Accuracy - maximising efficiency and satisfaction

2025 Leader in the Gartner Magic Quadrant for Conversational AI

Why NiCE Cognigy stands out

NiCE Cognigy is a leading AI platform for customer experience (CX), enabling organisations to deliver conversational and agentic AI in contact centers. It blends advanced large language model (LLM) autonomy with robust, rule-based workflows, orchestrating seamless customer journeys across voice, text, and digital channels. With native integrations for Microsoft Azure, Dynamics 365, and Teams, NICE Cognigy is built for enterprise scale, security, and rapid deployment.

Agentic AI

Cognigy’s AI agents don’t just respond - they think, adapt, and collaborate with humans, handling complex queries autonomously. This is a leap beyond traditional chatbots.

Hybrid AI Agents

Combines LLM-driven autonomy with deterministic, NLU-driven workflows for maximum flexibility and control.

Enterprise Readiness

Certified with top industry standards, elastic scaling, robust security, and compliance (including GDPR and data residency).

Fastest Time-to-Value

Pre-built connectors, low-latency voice, and visual flow builders enable rapid composition of rich customer experiences.

Unmatched Integration

100+ system and contact center integrations, omnichannel routing, and embedded agent assist.

Advanced Analytics & Insights

Gain actionable insights with built-in analytics to monitor performance, optimise workflows, and continuously improve customer interactions.

Scale up your enterprise contact center with an

omni-channel AI workforce

Outpace Competitors

Respond to changing business and customer needs with the most cutting-edge AI on the market.

Flexibility and Scale

Easily create and deploy AI Agents to support your customers and agents with various use cases.

Fast Time to Value

Automate tasks, reduce response and call handling times for increased value and cost savings.

Better Together

Quickly and seamlessly integrate into existing systems without the need to replace or disrupt.

NICE Cognigy

Delivering AI-powered automation at scale

Why NiCE Cognigy stands out

omni-channel AI workforce

Outpace Competitors

Flexibility and Scale

Fast Time to Value

Better Together

A Leader - Built for What's Next

SCHEDULE A MEETING WITH AN EXPERT

More Services and Solutions

Talk to us about cost-effective solutions to empower your hybrid environment.