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Audio Visual Onsite Support Specialist

Melbourne VIC
Help Desk & IT Support


Generation-e is a progressive leader delivering Modern Work & Security solutions for companies in Australia and New Zealand enabling people to simply and securely meet, collaborate and share. Due to our ongoing growth, we are continually looking for motivated people to join our team.

We are currently seeking another Corporate Audio-Visual Support Engineer to join the team to perform high-quality support centred around Microsoft Teams Room solutions that we deploy. This role will involve working with Federal government clients so only Australian Citizens can apply


  • 2 years minimum experience in corporate audio-visual solutions.
  • Strong focus on customer service.
  • Experience in fault finding and resolution of audio-visual equipment including network-connected devices.
  • Some experience in programming and configuration of audio digital signal processing (DSP) equipment.
  • Experience with Microsoft Teams Rooms, Biamp, Crestron, Logitech, Poly, QSC, Sennheiser and Shure.
  • Experience with networking would be highly regarded.
  • Ability to understand audio visual, network and building schematics.


  • Some experience and hands-on with audio visual programming, configuration, and fault diagnosis tools.
  • Excellent English verbal and written communication skills are essential.
  • Ability to rapidly learn and apply new ideas and processes.
  • Strong time management and the ability to work autonomously with excellent problem-solving skills.
  • Attention to detail.
  • Ability to travel interstate if required.
  • Ability to work flexible hours (occasional).

Other responsibilities include:

  • Liaising with customers and engaging in user and admin training.
  • Calls to troubleshoot, diagnose, and resolve customer issues.
  • Prompt escalation if issues cannot be resolved in a timely manner.
  • Liaising with vendors to resolve problems and issues.
  • Staying up to date with the latest developments in AV technology.
  • Keep systems up to date to ensure customers and team members know what is happening with your support cases.

Generation-e offers

  • An attractive remuneration package.
  • Engaging work and a supportive team environment that empowers you to thrive with the autonomy and accountability to craft your own success.
  • A culture of smart, fun and values-driven people, where everybody’s voice matters.
  • A growing successful company who accelerates careers.
  • An organisation that cares about work:life balance.

It will be essential that candidates can display a passion for customer service and believe in the need to 'go above and beyond' to ensure customer expectations are met.

You must be an Australian citizen currently living in or around Melbourne for us to move to an interview.



Our mission is to be the innovative and dedicated leader in our region, providing a comprehensive suite of Microsoft-centric communication, collaboration, and productivity solutions tailored to the unique needs of mid-market, enterprise, and government clients. We are relentlessly customer-centric, striving to empower organisations with transformative technology.

At Generation-e, our purpose-driven approach empowers individuals and organisations to achieve more through secure, innovative solutions that foster productivity, connectivity, and engagement.

Frequently Asked Questions

I just submitted my application, what can I expect? We aim to review every application. If a suitable role becomes available based on the details you've submitted, we’ll let you know and arrange a discussion or ask if we need more information.
If I’m turned down, will you provide me with feedback?

We know that constructive feedback is really important for your career path, but because of the sheer volume of applications, it’s unlikely that you’ll receive personalised feedback.

Do you support flexible working? We focus on outcomes not input and not where or when you work.
How about diversity? We embrace diversity and we treat our people and our customers with respect.
Is there a human on the other side?

Yes, but while our team loves personal communication volume doesn’t always allow for us to reply individually.

Can I apply even though I don’t live in that country? For the most part we only consider applicants who are already legally able to work in the country that the job is based in. Visa sponsorship is very rare and is only for specialized positions.
How do you support your people? We respect our people and we care about their personal and professional development. People join Generation-e then can we have a framework for training to allow them to progress to where they desire their career to go.
I meet the qualifications, but no interview offered - why? We wish that we could speak with every candidate, but the number of highly qualified applicants is just too high to allow for it.
What is the interview process like? Our interview process is both rigorous and fun! It may involve taking a test, making a video, or giving a presentation and you’ll meet with multiple team members. It’s important to us that you and our team have every opportunity to ask the questions needed to make sure the position is right for both of us.
What is the culture like? Open, honest, direct, transparent, fun, hard-working, compassionate, supportive. As part of the interview journey you’ll get to find out. We encourage everyone to share their opinions. Our mantra is - We debate as individuals but leave as a team.