DEVICES & MANAGEMENT

The endpoint is now the front door to work. It is also where risk, user experience and productivity meet. Many organisations still separate device buying from device management. Hardware is purchased through one path, imaged by another team, secured later and supported somewhere else. The result is slow onboarding, inconsistent builds, unmanaged BYOD, weak patching, poor asset visibility and avoidable support tickets. Hybrid work, Copilot, AI and Zero Trust raise the bar further. If the device is not known, healthy, patched and policy-controlled, it should not reach corporate data.

We bring the whole endpoint lifecycle together. Generation-e can source and supply business-ready devices, register them for Autopilot, deploy them directly to users or sites, enrol them into Microsoft Intune and apply the right apps, security settings and compliance policies at first sign-in. We define secure baselines, automate patching and compliance, protect endpoints with Microsoft Defender, enable BYOD with app protection and connect device health into Conditional Access. After rollout, M-Serv keeps the fleet current, governed and supportable through service reviews, reporting, vendor escalation and lifecycle planning.

• One accountable partner for device supply, provisioning, security, management and support.
• Faster onboarding because devices can be shipped directly to users and configured with Autopilot at first sign-in.
• Consistent secure baselines, apps, policies and compliance across Windows, macOS, iOS and Android.
• Stronger Zero Trust control because device compliance feeds Conditional Access and protects access to corporate data and Copilot.
• Safer BYOD and mobile access through app protection policies that separate work data from personal use.
• Clearer lifecycle management from procurement, enrolment and refresh through to repair, redeployment, secure wipe and retirement.
• Lower IT support load through standard device models, automated provisioning, patching, reporting and managed support.

Generation-e can supply the device as well as manage it. This matters because device choice, warranty, accessories, Autopilot registration, Intune enrolment, security baseline, user profile and support model all affect the same user experience. By joining supply and management, we reduce handoffs, speed up onboarding and give IT one accountable partner for the working endpoint, not just the hardware order.

• Device supply and procurement: source and supply business-ready laptops, desktops, tablets, mobiles, accessories and room or shared devices matched to user roles, lifecycle plans and Microsoft readiness.
• Standard device catalogue: define approved models for executives, knowledge workers, frontline teams, developers, contact centre agents and shared-use scenarios, reducing support complexity and buying friction.
• Windows Autopilot provisioning: register devices, assign deployment profiles and enable zero-touch setup so devices can ship directly to users or sites and configure themselves at first sign-in.
• Microsoft Intune endpoint management: manage Windows, macOS, iOS and Android from one cloud platform with policies, apps, compliance, reporting and remote actions.
• Secure baselines and configuration: encryption, firewall, attack surface reduction, endpoint hardening, browser controls, local admin restrictions and standard policies applied consistently.
• Patch and application management: operating system updates, application updates, application deployment, update rings and compliance reporting to keep devices secure and current.
• Conditional Access integration: feed device health, compliance and risk signals into Entra Conditional Access so sensitive data and Copilot are reached only from healthy, trusted endpoints.
• BYOD and mobile app protection: enable personal phones, tablets and unmanaged devices with app protection that secures corporate data without taking over the whole device.
• Microsoft Defender for Endpoint: connect endpoint threat protection, vulnerability insight and risk-based signals into compliance and security operations.
• Copilot+ PC and AI-ready device planning: help customers assess when newer AI-capable PCs, performance upgrades and refresh timing support productivity, security and adoption goals.
• Lifecycle services: deployment, warranty support coordination, repair pathways, redeployment, secure wipe, asset reporting, refresh planning and retirement.
• M-Serv managed endpoint operations: ongoing monitoring, service requests, reporting, vendor escalation, policy maintenance and lifecycle planning after rollout.

Can Generation-e supply the devices as well as manage them? Yes. We can supply laptops, desktops, tablets, mobiles, accessories and shared devices, then register, configure, secure and manage them through Autopilot, Intune and M-Serv.

How does Intune support the Essential Eight? Intune helps enforce patching, configuration, application control, hardening and compliance reporting across managed devices. It also gives IT a clearer view of device health and policy status, which helps evidence control over time.

Can staff use their own phones and laptops safely? Yes. App protection policies secure corporate data on personal devices without managing the whole device, keeping work and personal data separate and privacy intact.

What is Autopilot and why does it matter? Autopilot lets a device move from supplier to user with minimal IT handling. The user signs in, the device enrols, required policies and apps apply, and the device becomes compliant without a manual image and build process.

How do devices connect to our Copilot and AI plans? Device compliance is an input to Conditional Access, so only healthy, managed endpoints reach corporate data and Copilot. Secure device management is part of the foundation that makes AI adoption safe.

Do you migrate us off legacy tools like on-premises SCCM? Yes. We transition fleets from legacy management to cloud-native Intune, co-managing where appropriate so there’s no gap in control or user experience.

Can you run device management for us ongoing? Yes. Beyond project delivery, M-Serv (Foundation to Premier) keeps endpoints patched, compliant and current with 24×7 ITIL-aligned support.

Can you help us standardise device models? Yes. We can define a standard device catalogue by user type, such as executive, office worker, developer, frontline worker, contact centre agent or shared device. This makes procurement simpler, reduces support variation and improves lifecycle planning.