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Streamline communication tools, connecting teams and enhancing productivity.

Integrated Cloud Communications

A platform that brings together chat, video calls, file sharing, and collaboration tools into a single workspace. Generation-e accelerates your migration to Microsoft Teams telephony. Our certified experts oversee surveys, readiness, deployment, training, and support, simplifying your transition to the cloud, regardless of your current platforms or complexity.

Microsoft Teams Cloud PBX

A cloud-based phone system that integrates with Microsoft Teams to provide unified communications.


A video conferencing platform that enables businesses to connect with people from anywhere in the world

Microsoft Teams Rooms

A cloud-based solution that transforms meeting rooms into collaborative spaces.

Microsoft Enterprise Voice

Generation-e is a trusted Microsoft Enterprise Voice partner with over 300,000 seats installed.

Benefits of Microsoft Teams Calling

1.25H Average time saved by workers using Teams Voice
50% decrease in telco spend

How do we do it?

  • Discovery: Generation-e evaluates your communication setup and offers guidance, accounting for both technological needs and your team's readiness for change
  • Design: We create a customised Teams Voice solution tailored to your organisation's requirements, covering configurations, integrations, roll-out plans, and optional adoption and training
  • Integration: We connect third-party applications and platforms, such as Contact Centres and call recording solutions, to suit your business and regulatory needs.
  • Ongoing support: Generation-e compliments Microsoft’s support and adds value in areas that Microsoft’s service does not cover.  With committed Service Level Agreements (SLAs), we ensure you have a reliable, up-to-date system that meets your needs.

Unified Communications

Communicate and access information in a way that meets your needs, no matter where you are.

Frequently Asked Questions

Who should use Microsoft Teams Voice?

Microsoft Teams Voice is easy to use so it is a fit for most businesses, especially if you already use Microsoft Office 365.

Can I make calls with Teams?

Teams will work exactly like your everyday phone, with the ability to make and take calls to any landline from mobile phone number.

Can Teams replace my phone system?

Microsoft Teams replaces your existing phone system allowing your business to make calls to anywhere in the world. Teams Voice is a full featured replacement for your old PABX.

Do I have to use a headset?

You can use a headset or a physical phone and people can make calls from work, home or the cafe.

Learn through our Workshop

Modernising communications workshop

  • Generation-e will lead a series of workshop engagements to help you experience the vision for Microsoft Teams Phone and calling capabilities to meet your needs and business priorities.
  • Goal: Highlight modern calling experiences catered to the unique needs of your organisation.
  • Scope: The “Art of the Possible” for Microsoft Teams calling is a combination of presentations and immersive experiences that will educate and excite your organisation on the Microsoft Teams calling capabilities and uncover business use cases and priorities.

We will achieve this in the following sessions:

  • What’s new in Teams Calling
  • Calling with Teams Phone
  • Moving to Teams Phone
  • Devices for Teams Phone
  • Microsoft Teams calling experience
  • Microsoft Teams devices experience


Simplify Contact, Enhance Collaboration

  • Teams integrated contact centre
  • Microsoft Teams rooms
  • Direct Routing
  • Teams Managed services
  • Migration to Teams Voice
  • Microsoft Call plans

With Microsoft Teams voice, you can bring your phone lines and numbers with the choice of Telstra Calling for Office 365 or Direct Routing.

More Services and Solutions

Explore our complementary solutions to further enhance your experience and meet your diverse needs.

“We saved millions of dollars and still had a premium finish. In reality, the saving was not as significant compared to how nice the new equipment was, the rooms look brilliant, the devices were easy to setup for our users. Overall, we could not be happier with our approach and outcome.”

Carlo De-FazioTechnology Officer at Grant Thornton Australia

Talk to us about cost-effective solutions to empower your hybrid environment.

Take the next step and connect with us today to discover more!