Generation-e | For IT Managers

Keep your technology running. Keep your people productive.

As an IT Manager, you're judged on what works. Users expect every meeting room to connect, every device to be secure, every call to be clear and every service to be available when needed.

At the same time, you're balancing support requests, cybersecurity risks, infrastructure upgrades, limited resources and growing expectations from the business.

Generation-e helps IT Managers simplify operations, reduce support workloads and maintain a secure, reliable Microsoft environment. From Teams Rooms and Calling through to networks, endpoints, security and managed services, we provide one accountable partner to help you keep everything running smoothly.

Talk to an IT Operations Specialist

The Challenges Facing IT Managers

Every day, IT teams are expected to:

Support hybrid work environments
Manage increasing cybersecurity threats
Deliver reliable Teams meetings and calling
Maintain devices across multiple locations
Improve user experience
Reduce downtime and service disruptions
Manage vendor and support complexity
Deliver more with limited budgets and resources

When systems are fragmented across multiple providers, support becomes slower, ownership becomes unclear and users become frustrated.

That's where Generation-e can help.

How we help

Meeting rooms that just work: standardised Teams Rooms with Elite Teams Rooms Pro support and proactive monitoring, cutting failed meetings and tickets.
Reliable calling and voice: Microsoft Teams Phone and the Cloud Voice eXchange platform, with call-quality assurance across A/NZ.
Network readiness: Wi-Fi, QoS and secure Cisco networking tuned for Teams Rooms, voice and AI.
Modern endpoint management: Intune and Autopilot for zero-touch provisioning, patching and compliance.
24×7 managed support: ITIL-aligned, ServiceNow-based M-Serv (Foundation to Premier) so support load is predictable.
One accountable partner: the room, the call, the network and the device are never someone else’s problem.

How Generation-e Helps

Microsoft Teams Rooms and Meeting Spaces

Meeting room problems create frustration, lost productivity and poor user experiences.

We help IT teams standardise, deploy and support Microsoft Teams Rooms across Australia and New Zealand.

Our services include:

Teams Rooms design and deployment
Meeting room upgrades
Device lifecycle management
Room monitoring and proactive support
Teams Rooms Pro management
Room utilisation reporting

Your users get reliable meetings. Your IT team gets fewer support calls.

Managed Support

Technology issues don't only happen during business hours.

Our ITIL-aligned managed services help extend your operational capability through:

24x7 monitoring
Service desk support
Incident management
Problem management
Change management
Performance reporting
Vendor coordination

We work as an extension of your internal IT team, helping resolve issues faster and reduce operational burden.

Endpoint and Device Management

Managing devices at scale can be complex and time-consuming.

We help IT Managers improve security and control through:

Microsoft Intune
Endpoint management
Device deployment and provisioning
Security policy management
Application deployment
Mobile device management
Device lifecycle services

The result is a more secure and consistent user experience across your organisation.

Microsoft Teams Calling

Voice remains critical to many business operations. Generation-e supports more than 300,000 Microsoft Phone users across Australia and New Zealand.

Our services include:

Teams Calling deployment
Operator Connect
Direct Routing
Voice migration projects
Managed voice services
Calling analytics and optimisation

Networks and Connectivity

Reliable collaboration depends on reliable networks.

We help IT teams improve network performance through:

Network assessments
Network monitoring
Performance optimisation
Wireless networking
SD-WAN solutions
Connectivity services

By proactively identifying issues before users experience them, we help maintain consistent service performance.

Security and Compliance

Security remains one of the most important priorities for technology leaders.

We help IT Managers strengthen their security posture through:

Microsoft Security solutions
Identity and access management
Endpoint security
Email security
Data protection
Compliance controls
Security monitoring and remediation

Security is built into every solution we deliver.

Outcomes we deliver

Our customers typically engage us to achieve outcomes such as:

Fewer technology disruptions
Lower support workloads
Improved Teams Room performance
Faster incident resolution
More secure devices and identities
Better user experiences
Improved operational visibility
Reduced vendor complexity
Greater confidence in business-critical systems

Why IT Managers Choose Generation-e

Reduce Support Tickets

Proactive monitoring and expert support help identify issues before users raise them.

One Partner Across Multiple Technologies

Reduce vendor management overhead and simplify support escalation paths.

Deep Microsoft Expertise

Specialists across Microsoft Modern Work, Teams Rooms, Calling, Security, Intune and Copilot.

Local Australian and New Zealand Support

Responsive local teams backed by national delivery capability.

Proven Operational Experience

Supporting thousands of rooms, devices and users across enterprise, government and mid-market organisations.

For IT Managers